You may return a product for any reason within 14 days of the original purchase date to receive a full refund via your original form of payment.
Items must be returned and received unworn, in the original packaging, with the original shipping invoice.
Once the item is received in our warehouses and after checking the condition it is in, we will proceed to refund. Keep in mind that the refund process could take several week, due to evaluation of the items received.
In which cases does Timesup.shop not refund 100% of the product value?
- If the product shows visible signs of misuse, unjustified damage or arrives in poor condition
- If the product is returned without the packaging, with damaged packaging or transport labels that make the packaging unusable, 50% of the value of the product will be refunded
- If the product is returned with missing parts or accessories, or if the event description is not true, no refund will be made.
Complete the Return & Exchange Form located at Timesup.shop/returns and include it with the item for return.
Please allow 7-10 days to process your return and credit your original form of payment.
If you received this item as a gift, please note that a refund will only be credited to the card that was used to make the purchase.
Returns made after 14 days with an invoice will be offered a Timesup.shop eGift Card equal to a full item refund, no matter what your original form of tender. Returns made without an invoice will be offered a Timesup.shop eGift Card equal to the current selling price of the items.
Questions on how to send your items back? See "Returns (in details)" section.